FAQ

In a fully automatic coffee machine the coffee beans are freshly ground. The coffee is made in a short time under high pressure, whereas with a classic filter coffee machine the water flows through the ground coffee in the filter without pressure. The high pressure in a fully automatic machine means that the flavours are quickly released. A classic filter machine needs more time to release the full flavour of the coffee.

Our fully automatic coffee machines are available from consumer electronic stores,  and all good specialist stores. Find a retailer near you here.

Our accessories are available from consumer electronic stores which sell our fully automatic coffee machines. You can also order them directly from our online shop at www.melitta24.eu

The current guarantee conditions apply to new appliances bought after  01 September 2013. You can find the exact conditions here.

The grinder in your Melitta^® Caffeo^® fully automatic coffee machine is made of hardened steel and is therefore especially durable.

It is important to use cold milk (approx. 4-8°C) for firm, fine-pored frothed milk. The protein content of the milk should be at least 3.3g per 100ml milk, ideally higher. The fat content is only important for a full bodied flavour. Use milk which is as fresh as possible, do not use milk shortly before its best before or use by date.

a) The brewing unit may be blocked.
Remove the brewing unit following the instruction manual and clean the metal sieve in the brewing unit with warm water. Feel over the surface of the sieve to see if any ground coffee deposits remain. Finally place the brewing unit back in the machine.

For Caffeo^® Bistro / Caffeo^® Lounge / Caffeo^® Gourmet /Caffeo^® CI^® / Caffeo Barista^® T / Caffeo Barista^® TS:
Open the lid of the ground coffee chute for at least 5 seconds and then close it again. Press the coffee dispensing button, this will start the rinsing programme.

b) The grinder may be set too fine.
During grinding set the lever on the grinder to coarse and adjust the setting after every 500-1,000 cups of coffee.

c) Carry out the cleaning and descaling programme.

The beans may not be dropping into the grinder. This may be due to the beans being too oily.  Clean the bean container with a damp cloth and normal mild washing up liquid. Ensure that no liquid gets into the grinder. If necessary tap lightly on the bean container.

For Caffeo^® Bistro / Caffeo^® Lounge / Caffeo^® Gourmet /Caffeo^® CI^® / Caffeo Barista^® T:
Check if the rocker arm or slider on the Bean Select is set to one of the chambers in the bean container. Move it carefully from one position to the other.

The drip tray should only be emptied when the machine is switched on. If you empty it when the machine is off, the sensor will not register that it has been emptied and this leads to an error message. With the machine switched on, pull out the drawer and then put it back in place.

The greyish water is due to the active carbon which is flushed out when the water filter is inserted. This is a normal process and poses no risk to health.

a) There may be coffee deposits such as coffee oil in the brewing unit. Please clean the brewing unit with clean water. Pay special attention to coffee deposits on the sieve. If necessary run the cleaning programme with Melitta^® PerfectCLEAN cleaning tabs (click here (link missing) to download brief instructions for cleaning).

b) The appliance may be calcified.
Descale the appliance using the integrated descaling programme (click here (link missing) to download brief instructions for descaling). Use Melitta^® AntiCALC descaler. This is perfectly suited to your machine and it gently and thoroughly removes limescale deposits.

c) The grinder may be set too fine.
During grinding, set for coarser grinding.

d) Did you use a different type of coffee?
Our recommendation: Use premium products, for example Melitta^® BellaCrema^® coffee beans.

a) The beans might not be falling into the grinder.
It is possible that beans are not falling into the grinder. This may be due to the beans being too oily. Clean the bean container with a damp cloth and normal mild washing up liquid. Ensure that no liquid gets into the grinder. If necessary tap lightly on the bean container.

b) The grinder may be set too coarse.
During grinding, set for finer grinding.

c) Did you use a different type of coffee?
Our recommendation: Use premium products, for example Melitta^® BellaCrema^® coffee beans. For espresso we recommend our espresso beans.

a) The coffee strength may be set too high.
Reduce the coffee strength or increase the amount of water.

b) The grinder may be set too fine.
During grinding, set for coarser grinding.

c)  Did you use a different type of coffee?
Our recommendation: Use premium products, for example Melitta^® BellaCrema^® coffee beans. For mild coffee we recommend Melitta^® BellaCrema^® Speciale.

If you have a new appliance then such noises are nothing to worry about when the appliance is being used or rinsed the first few times. After a while the noises will stop.

Have a look at the chapter "problem solving" in the instruction manual. If you are unable to solve the problem or get your machine to work properly again, contact our service centre on 0571 86 1900 (calls charged locally). The hotline is open Monday to Friday from 8.00am to 6.00pm.