FAQ

 

The message "Fill with beans" shows in the display although the bean container is full.
a) The beans may not be falling into the grinder. This could be because they are too oily. Clean the bean container with a moist cloth and mild washing up liquid. If necessary tap lightly on the bean container.

b) The "Bean Select" slider may be in the midway position. Check if Bean Select slider is set to one of the bean chambers. Move it carefully from one position to the other.
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The grinder is making a loud noise.
There may be a foreign object in the grinder. Please contact the hotline.
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The brewing unit will not fit back in place after being removed.
The motor might not be in the correct position. Check if the water tank is filled and if the drip tray is in place. Turn the appliance OFF and then ON again. Then simultaneously press the button for My-Coffee and the on/off button for more than 2 seconds. The motor will move into the correct position. Insert the brewing unit again and check that it is correctly locked in position.
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The message "system error" shows in the display
Turn the appliance off and then on again. It the message still shows then contact the hotline.
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Why is no milk being sucked out of the milk container?
a) The suction tube on the milk container may not be correctly connected with the lid.  Check if the suction tube is correctly connected to the lid. 

b) The milk tube may not be correctly connected to the outlet and/or to the milk container. Check if the milk tube is correctly connected to the outlet and the milk container.
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Can I also connect the milk container on the left side?
Yes. In the factory settings the milk container is connected on the right side. To change it to the left side, pull the milk tube from the outlet and push it right down. Unlock the milk container and pull it down and away from the outlet. Pull the milk dispenser up and out of the unit, turn it 180° and put it back into the milk unit. To change back, do all this in reverse order.
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How does Easy Steam Cleaning work?
Easy Steam Cleaning uses hot water and steam to quickly and hygenically clean the parts which come into contact with milk. This should be carried out each time milk is used, or it can be chosen separately using the menu.
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Why is it not possible to pour two cups using the americano and long black recipes?
As only one water outlet is available, you can only pour one cup of an americano or long black.
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Which recipes can the CAFFEO® Barista® prepare?
It can prepare a total of 18 different varieties of coffee. You can find an overview here.
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How do I call up the various recipes?
In the factory settings the recipes are in the "My Coffee" profiles 1-4. An overview of how the recipes are split into the profiles can be found in the insert in your welcome package or here. To call up a recipe,  press the "My Coffee" button repeatedly to choose the "My Coffee" profile and then press the product button to get the drink you want. In the menu you can change the recipes individually and save them to the product buttons and "My Coffee" profiles (see "permanently change drink settings")
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How do I call up the cleaning / descaling programme?
Press the button "menu/ok"for at least 2 seconds, so that the display in the menu changes. Choose the point "maintenance". Now you can choose between the various programmes for descaling or cleaning.
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Are the individual components of the CAFFEO® Barista® dish washer safe?
The milk container (without lid), riser, used ground coffee container and drip tray can all be cleaned in the dish washer. The milk and brewing units can simply be cleaned under running water.
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How do I clean the brewing unit?
The brewing unit can be wiped with a damp cloth or brushed with the brush from the cleaning kit. It can also be cleaned under running water.
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How can I set the grinding degree?
The degree of grinding has been perfectly set before delivery. We recommend re-setting the grinding degree after 1000 cups of coffee (about a year). To reset the degree of grinding, open the cover on the right side and make a coffee drink of your choice. When the grinder is working set the lever for grinder settings forward to grind more finely or back to grind more coarsely. Please note that it is only possible to reset the grinder when it is running, otherwise you could damage it. Close the cover when you have reset the grinder.
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How do I clean the appliance on the outside and generally?
Please turn the appliance off. Clean the appliance on the outside with a soft, damp cloth and normal washing up liquid. Do not use abrasive cloths, sponges or cleaning agents. The drip tray and ground coffee container can also be cleaned with a soft, damp cloth and washing up liquid. We recommend a soft, dry cloth to clean the bean container.
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